All items shipping via small parcel (UPS or FedEx) usually take no more than 2 to 5 days to ship out. If the merchandise is not in stock, we will ship it as soon as it becomes available in your area with the manufacturer. We do not guarantee any product to be available and/or ship at any certain time or by any certain date. Please check the page of your item at the time of purchase where will display either the current stock of that item, or a warning that there may be a delay in the shipping. Our customer service team will be happy to provide an estimated time for you at any point in the ordering process that you’d like to check. Please note that the estimated shipping time may change from day to day based on varying factors beyond our control.
If any of your merchandise is received damaged please let us know within 48 hours of receiving of your merchandise. If it is past this time frame when you report the damage, please know that the claim may get denied. It is very important to notify us immediately of any damage. If the claim is denied due to not notifying us in writing (i.e. emailing) within the 48-hour time frame, then we cannot replace your furniture without a fee. Therefore, please make sure that it is examined upon delivery or within the 48-hour time frame. Also, make sure to keep all of the original packaging that your order arrived in.
We will work with you and the carrier to determine what is the best way to get your product repaired or replaced if damaged. Please note that if the fault is on the carrier, a damage claim will need to be filed. If possible, please inspect your merchandise while the driver is present. If it appears to have any damage, please immediately notify the driver and us. Pictures are required within 72 hours of delivery. If pictures have not been submitted to us within 72 hours then your claim will be denied by the carrier. If neither of these are done then you will need to file the claim with the carrier directly yourself. We understand the damage claim process can be frustrating and we do our best to make the damage claims process as easy as possible for all of our customers.
If you receive your merchandise via FedEx, UPS, or LTL, please make sure you are signing for the package only and not a damage release form. If you sign stating that the package was received with all merchandise and that the merchandise was not damaged then we will be unable to do a claim on your behalf.
Product or Pricing Inaccuracies
While we take every precaution to insure all products and pricing are correct on our website, mistakes do occur. Should you find a mistake, please contact us at firstname.lastname@example.org. Prices and the availability of products and our services are subject to change without notice. Despite our best efforts, we will, from time to time, make pricing mistakes. We will endeavor to promptly correct any mistakes as we become aware of them. We reserve the right to revoke any offer and/or correct any error at any time, including after an order has been submitted and even in the event that your method of payment has been charged. Any disputes related to pricing will be resolved at our sole and complete discretion.
Any order may be cancelled with no penalty as long as it has not shipped yet. In the event that the order has shipped, the order cannot be cancelled. If the order is refused, the customer will not be refunded the delivery fee and will have to pay a 25% restocking fee as well. It is possible that items have shipped and the order has not yet been updated, so it will be necessary to have one of our team members check your order status before cancellation status is confirmed. Please contact us directly regarding any questions or issues at email@example.com